Privacy Policy
This policy explains what personal information Hours Media collects through the website, how we use it, and the choices available to visitors, leads, and clients.
Last updated: March 20, 2026
1. Who this policy covers
This policy applies to information collected through the public Hours Media website, including contact enquiries, newsletter signups, live chat, and related follow-up communications.
2. Information we collect directly
When you contact us or start a conversation, we may collect:
- Name, email address, company name, and phone or WhatsApp details
- Budget, project requirements, package interest, and message content
- Newsletter subscription information you submit voluntarily
- Live chat messages and any follow-up details you provide
3. Information collected automatically
The site stores a limited set of technical and preference data so key features can work. This includes cookie-consent preferences, theme or UI preference state, and live chat session identifiers needed to keep an active conversation connected to the same visitor.
4. How we use your data
- To respond to enquiries and prepare proposals or discovery calls
- To route chat conversations to the right person or workflow
- To send newsletter updates if you opt in
- To operate, secure, and improve the website and admin tools
- To comply with legal obligations and maintain audit trails
5. Legal bases we rely on
Depending on the interaction, we process data because it is necessary to respond to your request, because we have a legitimate interest in running and securing the website, or because you have given consent, for example when subscribing to a newsletter or choosing optional cookies.
6. Sharing and processors
We do not sell personal information. Data may be shared with carefully selected processors and infrastructure providers that help us host the site, handle email, protect forms from abuse, and operate chat or content systems. Information may also be disclosed where required by law.
7. Retention
We keep enquiry, chat, and operational records for as long as they are needed to manage the relationship, respond to business requests, maintain reasonable records, and meet legal or security obligations. Optional preference data is refreshed when you update your choices.
8. Your rights
Where applicable, you may request access, correction, deletion, restriction, objection, or portability of your personal data. You may also withdraw consent for optional processing where consent is the basis.
9. Cookies and local storage
For details about cookies, saved preference state, and consent controls, see our Cookie Policy.
10. Changes to this policy
We may update this policy when the site, our workflows, or legal requirements change. Material updates will appear on this page with a new revision date.
Contact Us
If you have any questions about this policy, please contact us at info@hoursmedialtd.com
